MIYRA® — Returns & Refunds

We Stand Behind
Every Session.

30-Day Guarantee
Free replacements for defects
Response within 2–4 hours
30
Day
Our Core Promise

The 30-Day Guarantee

At MIYRA®, we are committed to delivering a high-quality experience. If you experience any issue with your order, please contact us by email within 30 days of delivery so our team can review your request and provide the appropriate support.

Coverage

What's
Covered.

We stand behind the quality and craftsmanship of every MIYRA® mat.

✓
Covered
  • Mat arrives damaged or defective
  • Incorrect item received
  • Surface delamination or peeling
  • Rubber base failure under normal use
  • Manufacturing defects of any kind
✕
Not Covered
  • Change of mind after use
  • Incorrect size or color selected at checkout
  • Damage from improper cleaning or storage
  • Normal wear from long-term use
  • Orders placed incorrectly by the customer
Important: Due to personal hygiene and the nature of yoga products, used mats are not eligible for return.
Process

How to Make
a Claim.

Three steps. Under two minutes. We respond within 2–4 hours.

1
Email support@miyrayoga.com Include your order number and a brief description — one or two sentences is enough.
2
Include photos if your item arrived damaged Briefly describe the issue with your order.
3
We confirm and process within 24-48 hours. Refunds go to your original payment method. Replacements dispatch within 24–48 hours.
Timelines

Refunds &
Processing.

Once approved, here's what to expect.

Refund Processing

5–10 business days to appear after approval.Depends on your bank or payment provider.

Replacement Dispatch

24–48 hours after approval.Tracked — you'll receive a tracking number by email.

Support Response

2–4 hours on business days.A real team member will reply — not a bot.

Claim Window

30 days from delivery for all guarantee claims.Defect claims also accepted within 30 days.

Cancellations

Order
Cancellation.

Orders can be cancelled before they enter fulfilment — typically within the first few hours after purchase.

How to Cancel

Email support@miyrayoga.com immediately with your order number. Once processed or shipped, cancellation is no longer possible — but you remain covered under the 30-Day Guarantee.We process orders within 24–48 hours of payment confirmation.

Get In Touch

We're Here to Help.

Something isn't right? Contact us directly. A real team member will respond — not a bot.

✉ support@miyrayoga.com

Mon–Fri · Average response: 2–4 hours

Made on demand · For quality & reduced overproduction